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best practices: Work & Life: Making Time for Class

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Work & Life: Making Time for Class

May 13, 2008
REGINA GLENN, A business owner for the past 25 years, is a workshop junkie. She estimates that she's attended more than 130 classes or seminars throughout her career (and personally conducted about 200) at colleges, the Chamber of Commerce, the local Rotary Club, professional associations, even churches.

Attending a workshop is a lot like "sitting down with your popcorn and watching the movie go," says Glenn, founder of management-consulting firm Pacific Communications Consultants in Bellevue, Wash. Classes help her stay up-to-date — she's learned about Internet marketing and international partnerships, among other topics — plus provide a venue for networking and spotting new talent. These days, if you don't branch out to meet others and "learn what is going on, you will not survive as a small business," she says.

Many entrepreneurs say the key to building a successful business is to never stop learning. To that end, numerous business owners say they pepper their schedules with classes and online seminars that teach them everything from basic management skills to the latest industry-specific concepts. While it's often difficult to step away from the daily grind, they say it makes them better business owners — and helps them better manage the stress of running the show.

For Kate Coxworth, founder of one-year-old fashion company Kate Boggiano in Chicago, classes help her get a grip when she's feeling overwhelmed. She's currently taking an 11-week basic marketing class through the Chicago Association of Direct Marketing, a trade group. She enjoys talking to seasoned entrepreneurs in attendance who have been there, done that, and are willing to share lessons learned.

When she looks ahead at all the work needed to build her brand, "in my mind, I can see how things are going to go well and bad at the same time," says Coxworth, who also takes e-commerce seminars and webinars. "To hear from other industry experts makes you feel better." The only tricky part is finding the time, as she serves as her company's president, primary shipper, accountant, designer and "about 10 other jobs," she says.

Some business owners say they need to attend class precisely because they wear so many hats. Many, like Coxworth, say they're experts in their industry niche, but need more training on the basics of running a company, such as marketing, hiring employees or managing cash flow. Others say they want to gain a competitive edge by learning about hot topics, whether that's going global, using technology better or becoming eco-friendly.

School's In

Want to take a class? Here are five place to find one.

• Attend a free workshop on general business topics brought to you by Uncle Sam. Check listings at your local Small Business Development Center or SBA-affiliate SCORE chapter.

• Whether your specialty is dry cleaning or bouquet making, your industry or trade association can keep you abreast of trends through professional-development programs.

• Business groups such as Entrepreneurs' Organization, the Chamber of Commerce and the National Association of Women Business Owners offer entrepreneurial workshops in various cities.

• Colleges and universities provide continuing education programs and night classes for busy professionals. The University of Wisconsin-Madison, Babson College and numerous other schools offer week-long programs in executive education suitable for business owners.

• Your bank has a vested interest in your success. Financial institutions such as Key Bank and Merrill Lynch sponsor seminars on starting and growing a business, and some, like Wells Fargo, provide webcasts on a variety of small-business topics.
Entrepreneurs often justify the hours spent in class by thinking of it as time spent working "on" rather than "in" the business. Debbie Whitlock, co-owner of Sound Financial Partners, a financial-services practice in Seattle, says small-business owners inherently miss the advantage of large corporate strategy sessions, so taking a class (she takes classes in organization, efficiency and public relations, among others) can help fill that void.

Ellen Ernst Kossek, a professor of organizational behavior at Michigan State University and co-author of "CEO of Me," estimates that most educational degrees are out of date within five to seven years, so classes are a smart way for entrepreneurs to update their skills.

Kossek, who has conducted research on career development, says people who successfully manage their work lives usually do two things — network outside their immediate circle of friends, and seek feedback from others. Attending a class can accomplish both, she says. Plus, "going back to school is a great example of making time for one's own personal self — which often gets lost when people are working so much," she says.

Jeremy Brandt, founder of 1-800-Cash-Offer, a professional home-buyer network in Dallas, agrees. He never attended college, and enjoys taking business classes on "whatever piques my interest" to foster his own personal development. Through the Entrepreneurs' Organization, a networking group for business owners, he's attended international seminars in Tokyo, Marrakech and New Delhi. Learning about other cultures and how to do business on a global scale is well-worth his time. "Sometimes you just have to say, 'we're not doing any more work, and we are taking advantage of this,'" he says.

Glenn, the veteran workshop attendee, advises other business owners to do some research before registering for a class or seminar. "If you don't know until you sit down what they are going to talk about, that can be a waste of time and energy," she says. She recommends taking classes through a reputable organization — a local university, for instance — and inquire about a speaker's track record before signing up.

("Work & Life," a regular column written by Colleen DeBaise for smSmallBiz.com, advises entrepreneurs on how to better balance their lives. Write to her at cdebaise@smartmoney.com.)
Last 3 Comments
Debbie Whitlock Posted: 10:25 AM On May 23, 2008
Very timely article - thank you for sharing the resources to your readers in our busy lives it is wonderful to have such a reliable resource at our disposal.

Best regrds,
Debbie
Regina Glenn Posted: 2:42 PM On May 22, 2008
Hi,
I appreciate Colleen's listing of great places to attend meaningful and affordable classes. I have attend all and highly recommend them. Also her most accurate summary of my comments are appreciated. I am honored she wanted to hear then share my thoughts.
This is one of the best quick, reliable and relevant resources around.
Keep up the good work! Your complete information saves us time and helps us to BALANCE it all.
Best,
Regina
RFBrownPE Posted: 11:22 AM On May 14, 2008
If you want to make personal changes to move your performance in and enjoyment of life to a new level use a coach skilled at challenging your unconscious belief structure.
Your structure of core and guiding beliefs 'Directs' the stage show that is your life. Beliefs inspire thoughts which reflect intentions which promote actions which produce results.
While the results you obtained were true, and the actions you took were true, the vast majority of the thoughts you had were profoundly false.
A good way to learn about your beliefs is to find a personal coach who can assist you to learn about, challenge and choose your belief structure.
Many coaches will do a good job of encouraging and imparting personal management skills to accomplish a goal. Most will never challenge you to challenge your belief structure. The best will.
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