Saturday November 21, 2009

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In Focus: GotVMail, A Phone System for Entrepreneurs
The co-founders of GotVMail, a phone system targeted at entrepreneurs, tell us what makes them stand out.
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GotVMail Posted: 2:02 PM On January 24, 2009
JRE,

We implemented this policy to ensure that a customer who searches for a number is able to reserve it without an issue in case they return. This is an automated process that has helped out hundreds of customers who search for and reserve a number a few days later. However, anyone who calls our support team is given the opportunity to release it to any other company. If you called, and the number was not release right away, then it was our mistake as it is not our policy.

If you still need the number, please call us at 800-820-8210 24/7 and we'll get you the number.

GotVMail Customer Support
JRE Posted: 1:27 PM On December 12, 2008
Although this company is not doing anything illegal it surely isn't ethical. I recently made the mistake of searching for a vanity number on their site, we were considering using a service like theirs, but determined it would be more cost effective to proceed with an in house system. Unfortunately the number we wanted which was available, was locked down by GotVmail for 15 days because we hit the next button on their website, there was no disclaimer about number locking. We waited the 15 days during which I made the second mistake of calling them inquiring about the 15 days, which then led the number to be reserved for a longer period of time. We were already on a short time schedule, and now thanks to them we had to move onto a generic number to get up and running. By them locking the number down did not assure sales for them it just made everything more difficult for us. Reserving numbers without the customer actually requesting them to be reserved seems highly unethical.
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