Saturday November 21, 2009
By Rosalind Resnick
Don't offer your customers products — offer them solutions, connections and satisfaction.
The rise of social media allow companies to connect with consumers in unheard of ways. Here’s how to keep control of your brand online.
The FTC’s new social media policy makes transparency paramount.
In today’s market, your advertising dollars can go further. Here are four tips for making the most of your marketing budget.
To attract added sales this holiday season, follow these essential tips for an online campaign that increases sales.
When you know who your visitors are, you can turn them into customers.
Highlighting your local roots can keep the regulars coming in – and attract new customers wanting to patronize neighborhood shops.
Here are ten tips for keeping your regulars coming back — and for picking up new ones along the way.
Check in with customers today to prepare for tomorrow's holiday season.
Your customers may be on Twitter and Facebook, but before you jump on board, too, make sure you it's right for you.
Web metrics numbers are only as good as what you do with them.
Cut through the advertising noise by marketing with meaning.
Thinking outside the borders can expand your customer base.
Position yourself as an authority and gain market share by providing instructional content.
Customers tend to respond to personal touches. Here are three worth considering.
Instead of jumping from trend to trend follow these six steps for marketing that really works.
Some small-business owners, overwhelmed by the time commitment required to market their products via social media, are hiring consultants to lend a hand.
Colleen DeBaise answers questions about finding the best marketing strategies and getting into the shoe business.
Bargains abound in this tepid economy. Here’s how to take advantage of today's advertising market.
Budget your time wisely -- or risk being ruled by the Internet.
Use these online marketing tactics to grow your business during lean times.
Banner ads aren't the only way to advertise online; take advantage with these affordable alternatives.
Want to rev up your returns? Here’s how to choose the best medium for your message.
Think President Obama’s got the right pitch? Here’s how to use his message control strategies to command attention.
Want to send a louder message? Make sure you’re biggest advocates stay enthusiastic about your company.
Even in this tough economic climate, it pays to advertise. Here's how to spread the word about your company for free.
Dentists are increasingly advertising their services as more patients lose jobs or employer-sponsored insurance and skip major treatments or routine cleanings.
Social media has its place, but e-mail remains the king of online relationship marketing.
How to sort through the noise to proactively monitor how your company is represented online.
There are plenty of ways to be your own best spokesperson – and a few reasons not to.
Small businesses increasingly are turning to Twitter to generate buzz and spread brand awareness.
Why pay for clicks when you can actively network with your customers for next to nothing?
Small businesses are working to build loyal customer bases by reaching out on the Web, offering freebies and getting celebrities to try their products.
Here are five copywriting mistakes to avoid when devising your company’s marketing message.
Look for these qualities before you make an investment.
Twitter is the easiest form of social media to measure, so make sure you're getting the most from it.
Make your website's overhaul an event that attracts traffic — and customers.
Want to ramp up your site’s traffic? Here’s a hint: Interact with consumers and fellow business owners.
Simple steps to give your business a competitive edge, on a budget.
Here’s how to get the most out of your customers’ written testimonials.
Tapping a public relations firm can be a great way to drum up attention for your business. Here's how to make the most of that key relationship.
Savvy entrepreneurs are looking to social media as another way to market their businesses.
A solid web presence is essential--even for the smallest brick-and-mortar businesses.
Consumer habits show online video is the best value for advertisers. Here’s how to get started.
Grab the press's attention – and keep it – with concise and compelling releases.
Advertising isn't cheap, but that doesn't mean you have to spend a fortune to promote your business. Try stretching your ad dollars with these tips.
Don’t just rely on the mother ship to help boost sales. Be proactive now, and your business will thrive in any economy.
What deals really cost and why they've become a battleground for franchisees.
With the cost of air time falling, more small companies are discovering the benefits of infomercials.
Every point of contact with potential customers is an opportunity to build your e-mail list – and sales.
Learn how affiliate marketing can skyrocket your bottom line.
The newest insights into online marketing that deliver customers
Five ways to look like you make a lot of money without spending a lot.
Make sure potential clients find your business among the growing competition on fee-for-service sites.
Here’s how to gauge whether or not your advertising dollars are being spent effectively.
Help motivated shoppers find exactly what they’re looking for with descriptive, long-tail keywords.
Thought Twitter was just for media personalities and blog writers? Think again. Here’s how you can use Twitter to market your small business.
Experiential marketing helps you connect with customers on an emotional level — for less than you think.
A lot of reputations are at stake when you give a referral--including yours. Make it count and keep your integrity.
People tend to pay attention to articles and offers in their areas of interest. So, if you’re trying to beef up your response rate, get to know your customers.
New communications and public relations tools offer marketers less costly alternatives for building brand and product awareness.
Marketing to values is more important than marketing products.
Memorable marketing leads to sales. Follow these 4 essential tips to make your message unforgettable.
Companies that rely on the web for sales can’t afford not to embrace search engine optimization.
Whether it's free software or substantial funding, companies offer aid to small businesses.
Creating a great website and promoting your business via search engine optimization and social media websites can be done in eight steps.
Broadcasting customer testimonials can boost your business’ credibility. Here’s how to sniff them out.
In baseball-crazed Boston, sponsoring the Red Sox earned Exotic Flowers a marketing award and a mass of new fans.
What do the best franchise owners know about online marketing that you need to know, too?
How to get in on the billions of dollars in government spending expected this year.
If your best prospects are someone else's customers, you better have a strategy for wooing them away.
Unsure what to cut and what to keep? This smart, 4-point checklist is your guide to recession-era advertising.
Use these techniques to make a bigger online impact faster than your competition.
Even in a recession, “premium” products like chocolate and wine sell.
Great letters make for strong sales. Start the new year out right by building relationships one letter at a time.
A heartbroken musician became an instant rock star after word-of-mouth praise on the Web attracted fans -- and a record deal.
Shun meaningless words like 'a lot' and 'guarantee' in your copy. It'll help you out a lot -- we guarantee it.
Steve Astephen turns cult heroes into household names -- and his philosophy can work for you, too.
As chain restaurant sales suffer, traditional menu items like oatmeal give some eateries a boost.
As the Super Bowl nears, a small apparel company is trying to use the buzz around the big game to drum up attention.
Boost business by offering blogs, video and other content that appeal to customers.
Improve the odds that prospective customers will stumble upon your business online.
How start-ups market online, on the cheap.
Merchants in Southwestern cities are heavily courting upscale Mexicans to save the holiday season, but they now have to wrestle with the falling value of the peso.
Get shoppers in the holiday spending spirit and boost your sales, too.
Press releases can be targeted directly to consumers, without the media filter. Here are 4 new ways to use press releases to win sales.
Logos, websites and marketing materials have to work together to create a positive impression -- and put money in your pocket.
As current and potential customers increasingly embrace mobile technologies, so should you. Here’s how to stay in touch.
Big events pose big opportunities to generate sales. Here’s how to convert crowds into customers.
Advertisers ride a brain wave called neuromarketing. But is it for real?
Superior customer service is a thrifty and effective way to hang onto existing customers – and attract new ones.
Build exposure for your brand by showing off your company's expertise and top employees in trade magazines.
With borrowing leverage, purchasing power and marketing prowess already in place, big franchises handle much of the legwork.
Waiting for the next crisis to hit means you will have waited too long to revise your business plan.
All-you-can-eat promotions and the like are flooding casual-dining outlets as restaurant chains attempt to lure customers to their tables.
Business owners often miss the mark in terms of pricing their products. Here’s a primer on how to hit the target.
Franchisers are using innovative marketing tactics in the face of increased competition.
To compel added sales, some wholesalers are using the Internet to cut out retailers and sell directly to consumers.
How to persuade prospective clients to take a risk on your start-up.
Have a great idea for new business? Here’s how to judge whether it’s a market or just a mirage.
Most people go online with a goal in mind. Learn to capitalize on their habits.
Burt's Bees' marketing chief talks about maintaining a small-brand feel as business grows.
Struggling at home? Overseas markets may be ripe for the picking.
Define your target market and stay up to date with its needs.
Your copy should stimulate a sensory reaction that compels readers to buy.
Franchisers are becoming increasingly creative in marketing themselves.
Knowing the pros and cons of each can help you maximize your online profits.
Put these tips in place to turn browsers into buyers.
A newsletter is a great way to connect with customers — if it doesn't land in their spam folders.
E-coupons are a proven way to increase sales, and are easy to implement.
Here are 4 ways to woo shoppers this summer, when the spotlight's on saving.
Upset by recent changes, some online retailers are moving away from the auction giant.
Starting a high-end shop in rocky times? Here’s how to land wealthy customers.
Joining forces with another small business can help you win customers.
Strut your business's eco-friendly stuff with the help of these 10 programs.
Every online company must have brochures and other printed literature to hand out to customers and prospects. Are yours ready to go?
The expansion of social-networking sites are giving small businesses new opportunities to network with each other and their customers.
Social media can help small firms to better connect with and market themselves to consumers and others in their industries. And they're often free.
There are plenty of opportunities to develop quality referrals — you just have to look for them.
These 3 hot trends can give you a competitive edge on the web and beyond.
These 3 entrepreneurs used e-newsletters for a cheaper, faster and more effective marketing campaign.
The oldies but goodies of baby boomers are all the rage.
A socially-minded business needs to win customers, without compromising its mission.
Should I combine my separate businesses under one umbrella to save on marketing costs?
Green products are becoming more affordable these days, allowing businesses to draw in new consumers.
Preference programs and free trade agreements can provide strategic advantage.
Follow these 8 simple methods of building business relationships that last.
If you just need a logo and not an entire campaign, an online logo company is a better alternative to a traditional ad agency.
Before you can beat your competitors, customers have to be able to tell you apart. Here are 3 steps to becoming the leader of the pack.
Revamp your sales strategies to ramp up your closing rates.
Small companies often find creative ways to level the playing field with larger competitors.
You don't have to wait for the next trade show to keep your shelves stocked with the latest and greatest.
Every salesperson, regardless of the industry, product, or skill level, makes mistakes. Be smart. Avoid these common errors and generate more revenue and happier customers.
Understanding the changing face of journalism can be the key to getting more coverage for your business.
Finding and courting a creative niche business idea is destined for success in the $62.8 billion wedding industry.
Sell to your customers by appealing to both their reason and their emotions.
Being part of a franchise system offers tremendous advantages such as, in most cases, instant brand recognition. But it also presents some limitations.
Start-ups and major Internet players such as Facebook are giving advertisers the option of building online-ad campaigns all on their own.
As customer review venues and their influence increase, business owners should capitalize on this trend.
As concerns mount that the slowing economy may hurt the online-ad market, Silicon Valley Web start-ups are developing new approaches.
This outfit kept its techs working during a revamp by turning to an IT-services matchmaker.
Implement these building blocks to create a successful campaign.
A number of members-only Web sites have launched selling luxury goods at discounts of as much as 70%.
The businesses responsible for campaign paraphernalia are devising creative ways to unload their excess inventory.
From widgets to mashups, businesses use imagination and tech savvy to win customers.
Small businesses looking to find a hot idea — or trying to sell a hot idea to a big company — are about to get some help.
Tough economic times demand productive ads. Learn the 4 most critical elements for ads that get results.
Small businesses looking to pitch their products or services to influential blogs have some help these days.
Amplify your interactive ad arsenal with the latest technology trends.
Knowledge-management technologies are helping small companies make the most of limited training budgets.
Getting a few more dollars out of each customer can put startups on a fast track to success.
We answer a reader's question about how to sell your client base to another professional.
Here are some things to consider before hiring your first salesperson.
Does your business have a profile on MySpace or Facebook? How to win customers via social media.
These hot new marketing tools show a lot of potential.
7 tips for creating a unique selling proposition that helps cut through the competitive clutter to drive sales.
Even if it's the only thing you do to promote your home based business, e-mail marketing will get you repeat business and referrals without breaking the bank.
Are you a solopreneur, greenpreneur or copreneur? Here's a lesson in the new entrepreneurial lexicon.
Want to increase profits? Try this smart upselling technique and watch sales soar.
The value of professional networking sites depends on how much time you're willing to spend on making connections.
These 3 entrepreneurs are taking advantage of green marketing tactics the right way.
Knowledge of your industry can bring originality to your business.
Online dating, private matchmaking… love is everywhere. How to break into a hot industry.
Would your business benefit from a page on Facebook or MySpace?
Mobile technology is changing the way consumers search for answers.
Make sure the colors you choose are sending the right message to your customers.
Kelly Spors explains how to convince a company to pay you for a product idea.
You may be tempted to use them, but avoid these phrases in your advertising and marketing materials.
Implement these 5 goals for a great new year of e-mail marketing.
For entrepreneurs, networking is essential. Here are four ways to get your name out there.
How small companies on a budget spread the word about their business in the media.
Here are 10 creative holiday e-mail card ideas.
How to use video to expand your business in a YouTube world.
Advertising can be a big problem for a small business. One alternative is just to get the right people talking.
Small firms are using the social-networking site Facebook as a marketing tool to cultivate relationships with clients and consumers.
A business can win customers by offering free products. Just don't give the store away.
A good marketing plan can help launch a new business or grow an existing one. But make sure to avoid these mistakes.
New business owners can attract attention by giving away products.
With no restraints under Guild rules, upstarts lure talent.
Don't show up empty-handed. Make sure you're fully prepared to maximize your time at this annual event.
We have a start-up and know people interested in using our model to open their own company. We don't want a partnership, so what kind of agreement do we need?
Here's what retailer Shabby Chic did to take its business to the next level.
For entrepreneurs looking to make a big splash in a new market, an over-the-top sales promotion can help.
Expand your business by targeting qualified niche markets.
Tap into your customer base by piggybacking on established businesses with similar target markets.
Avoid these mistakes that could ruin your branding efforts.
Learn how your startup can bid for contracts against established businesses.
Want to boost business and your profile? Here are some tips on landing a major deal.
Want to start an e-commerce site without inventory worries?
Eco-designers branch out but still face scarcity of outlets and logistics woes.
Start doing these 10 things now to prepare for the year's biggest shopping season.
Partial ownership has moved beyond yachts and ski chalets. Find out how businesses are capitalizing on this trend sweeping the middle class.
Think the biggest video game launch in history doesn't apply to you? Here's why you're wrong.
Merchant verification programs can boost consumer confidence -- and your business.
I have an online retail business that sells ethnic, handmade jewelry. How can I market my products most effectively?
Don't fear taking on giant corporations as clients and business partners. Everyone benefits when Goliath hires David.
A former science teacher credits a blog for his educational toy's company success.
When it comes to pitching products, there's nothing like an eye-catching set of wheels.
With all the demands of running a business, it's not uncommon for business owners to ignore a potentially lucrative tool: public relations.
Whether it's a flying competition or an art show, these companies prove that businesses of any size can host a memorable event.
Want more eyes on your products? Go online and share your expertise.
Get discounts on everything from computers to janitorial supplies.
Mark Hellendrung, president of Narragansett Brewing Co., and George Wright, director of marketing at K-TEC Inc.'s Blendtec, moderate a forum on branding.
Small businesses often shy away from tapping foreign markets. Big mistake.
We offer a guide on trademarks, copyrights, patents and more.
The perfect name, logo or tag line can make a big impact on a business' success. Here's how to proceed.
Got a great -- but offbeat -- product? Here's advice on how to market the truly odd idea.
Uncle Wally's muffins may not be as famous as Famous Amos cookies, but the same person was behind starting both brands: Wally Amos.
Hispanic-owned businesses are succeeding in the fertile Latino market.
Getting the famous to use your products is a good way to boost sales.