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profiles: Food Fight: Franchisees Caught in the Middle

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Food Fight: Franchisees Caught in the Middle

October 1, 2009
IF YOU’VE BEEN to a fast food restaurant lately, you’ve probably seen some of the fallout of the downturn. You may have eaten some of it, too.

In an effort to convince consumers to open their wallets wider, franchisors are not only requiring franchisees to officiate (and pay for) new promotions, they’re also requiring them to serve new products, extend operating hours and hand over more of their profits.

“The whole restaurant industry is struggling,” says Bonnie Riggs, an analyst for the market research firm NPD Group, which tracks industry revenues. Although total sales at quick-service restaurants were flat during April, May and June, overall restaurant sales fell 1% over the same period a year ago — the first decline of that magnitude in more than three decades, according to NPD research.

To boost sales, franchisors are taking a scattershot approach. “Franchisors are trying to be everything to everyone right now,” Riggs says. Given that penny-pinching consumers are eating more meals at home, franchisors are pulling out all the stops to reel them back in. They are asking franchisees to pitch cut-rate sandwiches and burgers and dreaming up premium, often exotic menu items to lure consumers back.

Just ask Mike Wright, a McDonald’s franchisee in Shalimar, Fla. To make way for McDonald’s new McCafé espresso-based coffee drinks, which launched nationally in May, he was looking at paying upwards of $125,000 to remodel the interiors of each of his seven stores. The company eventually changed its tune – after substantial pushback from franchisees – but Wright and his fellow franchisees were still strongly encouraged to purchase the necessary coffee and frappucino-style drink equipment. “At $14,000 a pop, you’ve got to sell a lot of coffee to make it up,” Wright says.

In Southern markets, selling hot coffee isn’t easy, Wright says. “When you start selling Bubba a cappuccino, it’s like trying to sell grits to a New Yorker,” he says. “They forced everyone to put this in their stores regardless of profitability.”

McDonald’s is telling its franchisees to have faith in the new menu. “Despite the economy, we are still seeing consistent growth in both our premium and value offerings,” says Julie Pottebaum, a McDonald’s spokeswoman.

Although offering premium products could be an indication that franchisors think the recession is over, many of the nation’s franchisees are still struggling. And even though offering tantalizing new items and discounts can help prop up sales, those tactics don’t always translate to higher profits for franchisees.

“There is a big difference between traffic and bottom-line profitability,” says Darren Tristano, the executive vice president of Technomic, a food industry research firm in Chicago. “From a franchisee perspective, they are looking hard at their cost structure,” he says. Imagine the profit margin on a $1 double cheeseburger, he says. “There isn’t much.”

Meanwhile, franchisees are also coping with added overhead. Adding new menu items often includes taking on more inventory, equipment and maintenance charges, as well as training expenses.

Franchisees have always been tasked with meeting franchisor demands; it’s the mechanism by which chains offer standardized products and ensure quality control. However, fielding a rush of new demands amid slumping sales and rising materials costs – while paying employees a new, higher minimum wage – is proving to be much more challenging than many franchisees expected.

“We are in a retail business; we don’t have software that takes care of itself,” says Daniel B. Fitzpatrick, the chief executive of Quality Dining, which owns 116 Burger King (BKC) franchises in the Midwest. “We still have to clean the signs and take care of the grass. When real estate taxes go up, we pay it. When the minimum wages rise, we pay it,” Fitzpatrick says.

For years, Fitzpatrick and fellow Burger King franchisees regularly paid for these added costs by dipping into their portion of Burger King’s restaurant operating fund, which is funded in part by rebates that Coca-Cola (KO) and Dr. Pepper Snapple (DPS) contribute in return for being Burger King’s exclusive soda vendors. However, Burger King now plans to reallocate 20% to 40% of those rebates each year to bolster its advertising budget.

Faced with increasingly stiff competition among other quick service restaurants – a risk factor the company noted in its most recent 10k filing – Burger King plans to reallocate restaurant operating funds “for marketing and other promotional purposes in line with industry practice,” says Susan Robison, a BK spokeswoman.

The company says it expects to allocate $25 million in 2010 and increase the sum to almost $40 million in 2012. That’s roughly $5,000 to $6,000 a store each year. For Fitzpatrick, that amounts to a roughly $600,000 loss in the first year alone. “Times are tough; I don’t have $6,000 — much less $600,000 — to give up.”

—Write to Diana Ransom at dransom@smartmoney.com

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Last 5 Comments
Bill W. Posted: 1:28 AM On October 12, 2009
Franchisors in my opinion,always look out for their own bests interests,
first,last and always.The problem has gotten increasingly worse over time,and
I believe we are going to see more and more troubled franchisees head for the
hills,in searh of, the real meaning of corporate life.The era,(if ever there was one)of benevolent franchisors is gone forever.In it's place,the winds of
sweeping change,have blow in a new and fresh era of small,and independent business owners,who are smart,tough and have also weathered this Cat 5 storm
of business failings.These small business owners(myself included)have figured out we can play the game,without their umpires!
John L Posted: 11:16 PM On October 11, 2009
Well, I don't know how racist the Bubba comment is,
I figured the guy was talking about a Redneck.
But, if you do not wish to eat at McDonalds anymore,
go ahead and see if I care !
barb phoenix Posted: 9:57 PM On October 11, 2009
if you don't like something or don't agree with some business, don't go there, regardless of you socio-economic position, or location. pretty simple to me. take responsibility for your own actions when you do, and leave others alone when they do. don't play the victim card.
Jamie "Bubba" Dolan Posted: 2:18 PM On October 11, 2009
Sir: Mr name is Bubba and I am a black American.
I will never again eat at a McDonalds.
If they want to be racist, then they can put their BIG MAC
in the right place.
Thank you
Bubba
cactus one Posted: 9:51 AM On October 11, 2009
Get real. No one is forcing anyone to eat at fast food restaurants. It's become habitual with people with no accountability to themselves or have any brains. The majority of Americans are lazy and could care less about nutrition of being ugly and obese. I know. I have a retail store and watch people down pizza with coke for dessert topped by by cinnabons. Most weigh in at 250 plus pounds. The most popular store in our mall is Lane Bryant. Most cannot even fit into these clothes. There is no hope for this country's eating habits.
Jay Dog Posted: 10:18 AM On October 9, 2009
I can definitely understand, sympathize, and relate to the franchise owners concerns. Times are very tough. Being forced to spend money you just don't have is just ludicrous. Mc Donald's trying to be starbucks is insane. If the corporation wants these changes then let them foot the bill. And to the 'Bubba' referal that was very racist.
Bati99 Posted: 9:34 AM On October 9, 2009
wjs is a joke, probably 12 years old. I have been a franchisee for 25 years and as a small business owner I create jobs. Imagine a world where the only one who got jobs were college educated and your food choices were limited to what you could buy at the grocery store, you would be broke and hungry. I used to make over 200k per location per year, now I am lucky to squeeze out 40k at the good locations while losing money at others, if you don't like fast food, don't eat it, but please be intelligent enough to realize small business employs 80% of Americans!
wjs Posted: 12:36 AM On October 9, 2009
the best thing that could happen is that all of these fast food joints go bankrupt...the unhealthy garbage they serve to millions each day in the US is the leading cause in obesity...and is why nearly 50% of our population is clinically obese not to mention high blood pressure and a host of other problems this processed swill causes....all this is hidden behind slick TV adds that target market the less educated and lower economical rung of the population....if the government had any guts they would prohibit these slick adds like they did for the tabacco industry....but I suppose that will take another 50 years where the link between consuming garbage and poor health are to obvious to ignore....at a minimum fast food retailers should have to pay tax to help fund health care......
Woof Gang Bakery Posted: 7:25 PM On October 8, 2009
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lcarl92338 Posted: 6:38 PM On October 8, 2009
Instead of BK spending all that money on ads why not lower the price of their food. I am sure they will see a rise in customers.
Linda Dale Posted: 6:26 PM On October 8, 2009
Having been a franchisee in the fast food business and now owning an independent outlet I am much relieved to be rid of the junk franchises impose on us as owners. Afterall we have to do the work while they make the rules and the money. When consumers realize the juck big fast food places sell them the usually stay away.
Tommy GRITTS "oh no" Posted: 4:40 PM On October 8, 2009
If you'all eat them well then keep on eating at the CHUM-INN.LOL I enjoy my good ole PASTA and FRESH ESPRESSO. So if you have always DONE What you have always DID You will always GET What you have always GOT. cobesshi and CIAO
Deb Posted: 3:08 PM On October 8, 2009
Food is definitly regional, as a business owner although not in food, franchise owners should not be forced to purchase something that would not benifit his bottom line. When in SC I look forward to my grits and wonderful customer service. My home here in NJ you get a 'kiss my grits' and occasionally a good latte.
Deb Posted: 3:07 PM On October 8, 2009
Food is definitly regional, as a business owner although not in food, franchise owners should not be forced to purchase something that would not benifit his bottom line. When in SC I look forward to my grits and wonderful customer service. My home here in NJ you get a 'kiss my grits' and occasionally a good latte.
andrew Posted: 2:49 PM On October 8, 2009
I guess Linda is to good to wipe her own *** . The Article makes perfect sence, My wife is a Yankee and she can not start her day with out coffee... In our retail buisness our factory reps try to force us to up our stock all the time or lose the line.. we tell them take it away if they get pushy... guess what. no one has the money to open a new store and we keep the lines we sell!!!
mannyb6191 Posted: 11:55 AM On October 8, 2009
hey whenever i make the trip south i always look forwrd to the first stop on the trip that offers grits
BubbaLuvah Posted: 11:11 AM On October 8, 2009
Linda - I think that that you may misread the article. The 'Bubba' quote was attributed to a McDonald's franchise owner in Florida, not the writer of the article. Quite frankly, I'm surprised that such a highly-educated person would've missed that... ;^)
Blue Ridge Southerner Posted: 11:02 AM On October 8, 2009
Yeah, the same ole, same ole garbage when it comes to Southerners. Keep your latte, we will keep our grits. Worked in 88 countries so far so I know good grits when I taste them.
Linda - A Southerner Posted: 10:50 AM On October 8, 2009
So--we Southerners are considered 'Bubba'. Well,let me tell you, my family is highly educated, world traveled,and live in a nice neighborhood and we DON'T eat at McDonalds. This is another case of the writer of this article thinking all Southerners are pregnant and barefoot!
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