Saturday March 13, 2010
Our names are: Siamak Taghaddos and David Hauser
Our business is: GotVMail (GotVMail is a web-based communications system. The company hosts servers that route calls to a business owner's phone through an Internet connection. Those calls can then be routed to whatever destination desired—be it a cellphone, office phone or home. GotVMail also provides toll-free and local numbers, customized greetings and voicemail services.)
Industry: Telecommunications
Location: Needham, Mass.
Year founded: 2003
Number of employees: 50
Web address: www.gotvmail.com
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| GotVMail | Posted: 2:02 PM On January 24, 2009 | |
| JRE, We implemented this policy to ensure that a customer who searches for a number is able to reserve it without an issue in case they return. This is an automated process that has helped out hundreds of customers who search for and reserve a number a few days later. However, anyone who calls our support team is given the opportunity to release it to any other company. If you called, and the number was not release right away, then it was our mistake as it is not our policy. If you still need the number, please call us at 800-820-8210 24/7 and we'll get you the number. GotVMail Customer Support |
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| JRE | Posted: 1:27 PM On December 12, 2008 | |
| Although this company is not doing anything illegal it surely isn't ethical. I recently made the mistake of searching for a vanity number on their site, we were considering using a service like theirs, but determined it would be more cost effective to proceed with an in house system. Unfortunately the number we wanted which was available, was locked down by GotVmail for 15 days because we hit the next button on their website, there was no disclaimer about number locking. We waited the 15 days during which I made the second mistake of calling them inquiring about the 15 days, which then led the number to be reserved for a longer period of time. We were already on a short time schedule, and now thanks to them we had to move onto a generic number to get up and running. By them locking the number down did not assure sales for them it just made everything more difficult for us. Reserving numbers without the customer actually requesting them to be reserved seems highly unethical. | ||